§ Guide

Shared Mailboxes Delegated Access And Who Really Sent The Email

This guide explains how to determine the true sender of an email when the 'From' line indicates a shared mailbox or delegated access.

Ref · E-D · 2026 · §LIBClass · ConfidentialJuris · England & WalesStatus · Active

Guide · 17 pages · 24 min read · Published 2026-08-31

Prepared for UK legal practitioners evaluating digital evidence, this publication addresses the critical distinction between email sender headers and actual human authorship. When organisations utilise shared mailboxes or delegated access models such as Send-As and Send on Behalf, the From line functions merely as a label rather than a definitive signature. To establish genuine attribution, solicitors and litigation teams must look beyond the surface recipient and sender fields to analyse mailbox audit logs, sign-in layers, permission histories, automated forwarding rules, and endpoint device artefacts. The material details comprehensive collection strategies to prevent shared mailboxes from being overlooked during disclosure, alongside legal deployment techniques for cases involving compromise or misuse. Through practical worked examples, technical interrogatories, and structured checklists, the text outlines precise questions to put to clients, opponents, and e-Discovery providers. By mapping source architecture across sign-in layers and counterparty copies, it provides a rigorous framework for proving which specific individual acted, ensuring digital forensic evidence withstands legal scrutiny in court proceedings.

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Page 1

SHAREDMAILBOXES & DELEGATION · A GUIDE FOR UK LAWYERS Shared Mailboxes, Delegated Access and Who Really Sent the Email Attribution When the Sender Field Names an Inbox, Not a Person COMPUTER FORENSICS LAB

§ ABOUT THE AUTHOR PREPARED BY COMPUTER FORENSICS LAB E-DISCOVERY TEAM ESTABLISHED 2007 · LONDON ISO 17025-ALIGNED PROCEDURES MAILBOX ATTRIBUTION ANALYSIS

§ CONTENTS In this guide 01 Executive summary 02 The problem in plain English: the From line is a label, not a signature 03 The access models: shared mailboxes, delegation, send-as and send-on-behalf 04 Rules, forwards and automation: mail that moves without a human 05 Collection: scoping shared and delegated mailboxes so nothing is missed 06 Attribution: proving which person acted from logs, permissions and devices 07 Compromise, misuse and the legal deployment of attribution findings 08 Source architecture: where else the evidence lives 09 Worked examples 10 Common mistakes and technical limitations 11 Questions to ask · Suggested wording 12 Checklist and red flags · When to involve a digital forensic expert 13 Frequently asked questions 14 Glossary · References · Disclaimer · How a specialist laboratory can assist

§ 01 · ORIENTATION Executive summary THE HEADLINE POINT: SHAREDANDDELEGATEDMAILBOXESSEPARATETHEMAILBOX FROM THE PER S ON: COLLECTTHEMAILBOXASITSOWNSOURCE, ANDATTRIBUTETHE ACTFROMTHEAUDITTRAIL, THEPERMISSIONHISTORYANDTHEDEVICE, NEVER FROM THEFROMLINEALONE

§ 02 · FIRST PRINCIPLES The problem in plain English: the From line is a label, not a signature

§ 03 · THE ACCESS MODEL S The access models: shared mailboxes, delegation, send-as and send-on-behalf

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§ 04 · MAILWITHOUTHANDS Rules, forwards and automation: mail that moves without a human 95

§ 4's selectivity) frequently the most telling fact in the case.

§ 05 · COLLECTION Collection: scoping shared and delegated mailboxes so nothing is missed

§ 06 · WHOACTED Attribution: proving which person acted from logs, permissions and devices

§ 07 · DEPLOYMENT Compromise, misuse and the legal deployment of attribution findings

§ 08 · THEWIDERMAP Source architecture: where else the evidence lives QUESTION MAILBOX AUDIT CONFIGURATION SESSION COUNTERPART THE MAILBOX PERMISSION / SIGN-IN / RECIPIENT + ITSELF LOG LAYER LAYER COPIES END POINT ARTEFACTS

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§ 09 · IN THE WILD Worked examples EXAMPLE1 · THEAPPROVALTHEFINANCEDIRECTORNEVERGAVE EXAMPLE2 · THESHAREDMAILBOXTHATWASNEVERCOLLECTED EXAMPLE3 · THERULECREATEDAT02: 1

§ 10 · WHEREITGOESWRONG Common mistakes and technical limitations Common mistakes Technical limitations

§ 11 · INTERROGATORIES & DRAFTING AIDS Questions to ask · Suggested wording Ask your client Ask your opponent Ask your e Discovery / forensic provider PROTOCOL

§ 12 · QUICK CONTROL Checklist and red flags · When to involve a digital forensic expert The shared and delegated mailbox checklist Red flags When to involve a digital forensic expert

§ 13 · COMMON QUESTIONS Frequently asked questions The email came from the executive's address. Isn't that proof she sent it? Why would a shared mailbox be missed in disclosure? What is the difference between send-as and send-on-behalf, and why does it matter? Can we prove who created a forwarding rule? Mailbox audit logging was off. Is attribution impossible? The assist an t sent it under standing instructions. Does attribution even matter?

§ 14 · REFERENCE Glossary Sources and authoritative references DISCLAIMER

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§ HOW A SPECIALIST LABORATORY CAN ASSIST Working with Computer Forensics Lab Speak to a forensic examiner, not a salesperson. INSTRUCTTHELAB NEWENQUIRIESEMAILE - DISCOVERY

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