These are the questions visitors ask most often, each one answered in full from the wording of the published guides rather than a single FAQ line, with the guide in the Knowledge Centre that covers the subject in depth.
Our IT team already looked at the laptop. Is it ruined?
If your IT team has already looked at the laptop, the evidence is not necessarily ruined, but it has been changed.
Guide in the Knowledge Centre: Investigating Suspected Employee Data Theft
Sources: Investigating Suspected Employee Data Theft, EDisclosure Or Digital Forensics Choosing The Correct Approach, Damaged Computers And Data Recovery
Put this to the assistantIs a forensic image always better, then?
A forensic image is not always better, as imaging every data source is disproportionate and creates unnecessary hosting and disposal obligations.
Guide in the Knowledge Centre: EDisclosure Or Digital Forensics Choosing The Correct Approach
Sources: EDisclosure Or Digital Forensics Choosing The Correct Approach, Forensic Image Logical Extraction Or Targeted Collection
Put this to the assistantCan we start with ordinary collection and go forensic later if something emerges?
You can only partially start with an ordinary collection and upgrade to a forensic approach later.
Guide in the Knowledge Centre: EDisclosure Or Digital Forensics Choosing The Correct Approach
Sources: EDisclosure Or Digital Forensics Choosing The Correct Approach, Forensic Data Collection Explained For Lawyers, Can We Collect Only Relevant Data Instead Of Imaging Everything, Preparing A Forensic Collection Protocol
Put this to the assistantWhen does a disclosure matter actually require forensic exam in at i on?
A disclosure matter requires forensic examination when an issue turns on authenticity, deletion, alteration, backdating, attribution, exfiltration or device usage, or when a source is…
Guide in the Knowledge Centre: EDisclosure Or Digital Forensics Choosing The Correct Approach
Sources: EDisclosure Or Digital Forensics Choosing The Correct Approach, Initial Disclosure What Should Be Provided And What Should Be Preserved
Put this to the assistantDoes control end when we no longer hold the document?
Control does not end simply because a party no longer holds the document.
Guide in the Knowledge Centre: Control Of Electronic Documents What Lawyers Need To Investigate
Sources: Control Of Electronic Documents What Lawyers Need To Investigate
Put this to the assistantWhat if the foreign subsidiary refuses, or local law blocks transfer?
If a foreign subsidiary refuses to provide documents or local law blocks their transfer, you must take all permissible steps to obtain them and provide the English court with evidence of any genuine…
Guide in the Knowledge Centre: Control Of Electronic Documents What Lawyers Need To Investigate
Sources: Control Of Electronic Documents What Lawyers Need To Investigate, Custodian Abroad Cross Border Collection
Put this to the assistantThe data is in the cloud, so is it the provider's, not ours?
The provided context does not explicitly answer whether data in the cloud legally belongs to the provider, but it does explain how an employer can recover their material from an employee's personal…
Guide in the Knowledge Centre: Data Exfiltration To Cloud Storage
Sources: Data Exfiltration To Cloud Storage
Put this to the assistantCan we really be expected to deal with employees' personal Whats Apps?
Yes, you are expected to deal with employees' personal WhatsApp messages where they were used for relevant work.
Guide in the Knowledge Centre: BYOD And Disclosure
Sources: BYOD And Disclosure, Control Of Electronic Documents What Lawyers Need To Investigate
Put this to the assistantDo our parent's or subsidiary's documents count as ours?
A parent or subsidiary company's documents do not automatically count as yours, as shareholding alone does not constitute control.
Under the principles of CPR 31.
Guide in the Knowledge Centre: Control Of Electronic Documents What Lawyers Need To Investigate
Sources: Control Of Electronic Documents What Lawyers Need To Investigate
Put this to the assistantWhat does "control" of electronic documents mean?
Under CPR 31.8 and PD 57AD, a party has control of an electronic document if they have or had physical possession, a right to…
Guide in the Knowledge Centre: Control Of Electronic Documents What Lawyers Need To Investigate
Sources: Control Of Electronic Documents What Lawyers Need To Investigate
Put this to the assistantDo costs arguments really move courts?
Measured costs arguments do indeed move courts, as the e-disclosure regime is built around proportionate cost and judicial budget management.
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs, Early Data Assessment Before Disclosure Costs Escalate, Proportionality In EDisclosure When Is Enough Enough, Electronic Disclosure Explained A Practical Guide For UK Lawyers
Put this to the assistantShould we push for fixed fees?
You should only push for fixed fees on measurable stages like collection and processing, while capping estimable work and leaving contingent stages unit-priced.
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs
Put this to the assistantWhat does hosting really cost over a matter?
The true cost of hosting over a matter is calculated by multiplying the promoted gigabytes by the monthly rate and the honest duration of the case, and then adding the cost of user…
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs, Domain DNS And Hosting Records
Put this to the assistantAre e Disclosure costs recoverable from the losing party?
E-disclosure costs are generally recoverable from the losing party as costs of the proceedings, provided they meet the usual tests of being reasonably incurred, reasonable in amount and proportionate.
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs, Electronic Disclosure Explained A Practical Guide For UK Lawyers, Cooperating On Electronic Disclosure Without Giving Away Your Case
Put this to the assistantIs TAR actually cheaper, or just fashionable?
Technology Assisted Review (TAR) is genuinely cheaper for larger document populations, but the financial benefit depends entirely on the volume of documents and the specific economics of your matter.
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs, Technology Assisted Review For UK Lawyers, What Is A Reasonable Electronic Search
Put this to the assistantOur last disclosure bill was multiples of the estimate. What usually causes that?
Disclosure bills usually exceed estimates due to unbudgeted data expansion, inefficient workflows, unpriced scope creep, and inaccurate review pace assumptions.
Guide in the Knowledge Centre: Understanding And Controlling EDisclosure Costs
Sources: Understanding And Controlling EDisclosure Costs, Early Data Assessment Before Disclosure Costs Escalate
Put this to the assistantCan we add or remove custodians after the DRD?
Yes, you can add or remove custodians after the Disclosure Review Document (DRD) is completed, and well-run matters usually do.
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure
Put this to the assistantIs the CEO automatically a custodian?
A Chief Executive Officer is not automatically considered a custodian simply because of their job title.
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure
Put this to the assistantDo former employees count as custodians?
Yes, former employees count as custodians whenever they were participants in the relevant events.
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure
Put this to the assistantIs a shared mailbox a custodian?
A shared mailbox is not a custodian, but rather a non-custodial source that must be collected as a repository in its own right.
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure, Shared Mailboxes Delegated Access And Who Really Sent The Email
Put this to the assistantHow many custodians is normal?
There is no single normal number of custodians, but modest commercial disputes commonly involve four to eight, substantial B&PC claims run from eight to 20, and regulatory or fraud…
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure
Put this to the assistantWhat is a custodian?
A custodian is a person or identity whose data holdings are treated as a single unit of collection, search and review during a disclosure exercise.
Guide in the Knowledge Centre: Guide 5: Identifying the Right Custodians in Electronic Disclosure
Sources: Identifying The Right Custodians In Electronic Disclosure
Put this to the assistantThe employee returned a locked company laptop. What now?
When an employee returns a locked company laptop, the first step is to check for the recovery key before attempting any other action.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, BitLocker FileVault And Full Disk Encryption, Investigating Suspected Employee Data Theft, Mac Evidence In Litigation
Put this to the assistantThe device is locked and encryption is unbreakable. Is the case lost?
A locked device with unbreakable encryption rarely means the case is lost, because the lock guards the physical device rather than the underlying data.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, FileVault The Secure Enclave And Apple Encryption, BitLocker FileVault And Full Disk Encryption, Locked Mobile Devices
Put this to the assistantCan we just try to guess the password or get into the account ourselves?
You must not try to guess the password or access the account yourself, as doing so is a criminal offence and ruins the evidence.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, MacOS And Apple Silicon Forensics
Put this to the assistantIs there a law that forces someone to decrypt data?
Yes, there are legal mechanisms to force the decryption of data, but the specific laws and tools depend on whether the context is a criminal investigation or a civil dispute.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, Locked Mobile Devices
Put this to the assistantCan a civil court make someone hand over their password?
Yes, a civil court can require a party to hand over their passwords and keys as part of their disclosure obligations.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, Locked Mobile Devices
Put this to the assistantCan you just crack the password on a locked phone?
The ability to crack a locked phone is conditional, as older devices may yield but modern phones with strong passcodes often have encryption that brute force cannot defeat in a useful timeframe.
Guide in the Knowledge Centre: Collecting Without The Password
Sources: Collecting Without The Password, Mobile Phone Forensics
Put this to the assistantWhat does the client get after the visit?
traceable to CONTEXT?* Yes.
* *At least one short verbatim quotation?* Yes ("every exhibit, reference, seal and location").
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection, Browser History And Internet Artefacts, The First EDisclosure Meeting 50 Questions Lawyers Should Ask
Put this to the assistantDo we need to tell staff what is happening?
Whether you need to tell staff what is happening is a lawyer's decision made during the planning stage, balancing transparency with the risk of tipping off suspects.
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection, The First EDisclosure Meeting 50 Questions Lawyers Should Ask, Investigating Suspected Employee Data Theft, Technical Preparation For A Disclosure Case Management Conference
Put this to the assistantWhat if we find devices on site that are not on the schedule?
If you discover devices on site that are not on the schedule, the standard contingency is to record them, preserve them, and immediately refer the scope question to the designated decision…
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection
Put this to the assistantShould devices be imaged on site or taken to the laboratory?
The decision to image devices on site or take them to the laboratory must be made per device and by plan, depending on hardware health, business needs, and the context of…
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection, Remote Employee Collection, Should A Computer Be Imaged While Running Or Switched Off
Put this to the assistantCan the business keep working while we collect?
The business can largely keep working during a collection, provided that careful planning has been put in place beforehand.
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection, Remote Employee Collection, Investigating Suspected Employee Data Theft
Put this to the assistantHow long does an on-site collection take?
An on-site collection typically takes a single day for a handful of machines, two to three days for a small office, and requires a planned campaign for anything larger…
Guide in the Knowledge Centre: Planning An On Site Digital Evidence Collection
Sources: Planning An On Site Digital Evidence Collection
Put this to the assistantCan the employee just consent to us collecting their device abroad?
An employee's consent can sometimes allow you to collect their device abroad, but it cannot be assumed to be a complete legal basis on its own.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, Remote Employee Collection, Remote Forensic Collection When Can It Be Defensible
Put this to the assistantWhat do we tell the English court if foreign law blocks disclosure?
If foreign law blocks disclosure, you must inform the English court candidly and early, providing evidence of the constraint and demonstrating that you are doing the lawful maximum to comply.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, Control Of Electronic Documents What Lawyers Need To Investigate, Electronic Disclosure Explained A Practical Guide For UK Lawyers
Put this to the assistantCan cloud-side collection avoid the whole problem?
Cloud-side collection can avoid much of the problem when data resides in a UK-controlled corporate account, but it does not completely eliminate local law considerations.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, Can We Collect Only Relevant Data Instead Of Imaging Everything, Remote Employee Collection
Put this to the assistantIs moving the data to England just a logistics question?
Moving data to England is not just a logistics question, as it constitutes a restricted international transfer under the UK GDPR that requires a lawful transfer mechanism.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, Coordinating Forensic Collection Across Multiple Offices And Countries
Put this to the assistantWhat is a blocking statute and why does it matter so much?
A blocking statute is a foreign law that criminalises the gathering or exporting of evidence located in that country for use in foreign proceedings outside of official channels.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, Collecting Without The Password
Put this to the assistantThe court has ordered disclosure. Can we just image the custodian's device abroad?
No, an English court order does not make it lawful to collect and export data located in another country.
Guide in the Knowledge Centre: Custodian Abroad Cross Border Collection
Sources: Custodian Abroad Cross Border Collection, BYOD And Disclosure, EDisclosure Or Digital Forensics Choosing The Correct Approach
Put this to the assistant